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Our client is a five star resort in theUAE.

On their behalf we are looking for an experienced Spa Manager to manage, plan, control, develop and regularly monitor and develop a full range of professional services delivered by the Spa in terms of relaxation and treatment facilities. 

Key responsibilities will include:

-          Ensuring that the spa services covering professional wellness, health spa, and specialist treatments are meeting international standards and norms for the industry recommending where necessary changes and upgrades to the spa services. 

-          Ensuring that at all times guests receive personal and confidential services, have access to all spa facilities and individual requirements requested by them. To ensure proper consultation on treatments and facilities with all guests using the facilities, and to actively promote the spa services within the resort, maintaining personal and professional contact with the resort guests. 

-          Managing the procedures, reservations, and billing for guest spa use, including guest reservations for spa treatments, use of general facilities, and to ensure accurate check-in, reception, and check-out procedures with Guest Relations/front-office.  Plan and manage the activities of the spa department which include internally the housekeeping services, laundry and cleaning services, engineering maintenance, Food and Beverage services, Guest Relations and the resort Reservations department.  Monitor and constantly recommend methods of reducing wastage thereby keeping in line with the units overall expense budget.

-          Constantly liaise with external service providers such as product manufacturers, spa and treatment equipment suppliers, Health and Safety inspectors, contract services and training specialists to ensure that the facilities provided by the spa are up to the required level.

-          Have a clear understanding of the impact of treatments and services on the health, well being, appearance, and medical conditions of the guests. This aspect of the individual services will need to provide for the follow-up and continuity for guests, even once they have departed the resort.

Successful candidates will have experience in procedures, standards and operation of a spa facility. In depth knowledge of the practices relating to the physiology of treatments, health and beauty treatments, and all aspects of health and safety.  Experience relevant to spa leisure management as a service provider.  Additional written and spoken languages will be preferred.  The job holder should be organised, should have a structured approach to guest services and ability to carrying out procedures for the compiling of accurate business unit reports.

The basic salary will depend on experience AED 8000 – 10,000 net of tax plus ex pat package. Due to location of this role we will only be able to consider candidates travelling on single status.

PLEASE NOTE WE HAVE A VERY SPECIFIC BRIEF, NOT ALL OF WHICH WE ARE AT LIBERTY TO REVEAL ONLINE. CANDIDATES WHO DO NOT MATCH OUR CLIENT BRIEF AND WHO DO NOT MAKE OUR SHORTLIST MAY NOT RECEIVE A REPLY.

For further information, please contact Magdalena Dubinska by email: magda@hocaps.com. If already registered with HOCAPS, it is not necessary to send a CV unless it is needs to be updated from our last contact with you. It may be easier to just send an email expressing your interest. However, if you have not registered with HOCAPS, please send a full CV in Word or PDF format. For international assignments, it is essential that we also receive a business style photograph. We always require three referees with email contact details, in order to progress with any suitable candidates.

Please note that due to the specific requirements of this role, we will only personally respond to candidates who meet the above criteria.