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HOCAPS Service Promise

For over quarter of a century we have been applying a professional, caring and highly ethical approach to our business. As part of our commitment to you we have summarised our approach below in our Service Promise:

  • We will provide all our clients with a personal 1:1 service, with a specific consultant dedicated to your account.

  • We will submit candidates only after we have their specific permission to do so.

  • We will ensure candidates are fully briefed and in possession of all relevant facts relating to the assignment.

  • We will only submit candidates after we are sure that they meet your requirements, including interviewing and referencing.

  • We will advise you of the best route to take to fill your vacancy, including accurate salary scales against market conditions.

  • We will only reference from candidates existing employers with candidates express permission and we will advise you to take up references where necessary.

  • We will confirm all fee arrangements and timescale, prior to undertaking an assignment.

  • We will keep you informed accurately and honestly, as best we can, throughout the process.

  • We look to establish lasting relationships with our clients and our confidentiality and discretion are assured at all times.

  • We will provide a balanced interface between you and the candidate, working at all times in the best interest of both parties.