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The responsibilities include greeting clients as they arrive, coordinating arrivals to assigned rooms and ensuring the front-office team, including Receptionists and the Concierge, offer exceptional customer service to ensure the best experiences for the guests.  

Previous hotel management experience with hotel procedures, such as reservations, luggage collection, guest amenities, arrival and departure procedures will be essential.

The Guest Relations Manager should show flair for communication, with the ability to resolve requests and clients’ needs issues in a timely and accurate manner.

Key requirements and skills

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software (PMS)
• Proficiency in English and German; knowledge of other languages is a plus
• Customer service focused with outstanding communication and client relationship skills
• Excellent problem-solving and multitasking skills
• Leadership skills with the ability to motivate colleagues to high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Degree in Hospitality Management, Tourism, Business Administration or relevant field

Applicants: Please Read - For further information, please contact Simon Davies by email: simon@hocaps.com

If already registered with HOCAPS, it is not necessary to send a CV unless it needs to be updated from our last contact with you. It may be easier just to send an email expressing your interest.  However, if you have not registered with HOCAPS, please send a full CV in Word or PDF format.  For international assignments, it is essential that we also receive a business-style photograph.  We always require three referees with email contact details to progress with any suitable candidates.